Human factors is the study of how humans behave and interact with objects or services within an environment. It’s existed under many different names over time, but human factors seems to be the one that has stuck. While the field has expanded widely in the digital age–understanding how humans interact with parts of a system essentially defines a great web user experience–it has chiefly been the domain of medical devices. For obvious reasons, it’s necessary to know how a device that regulates a heart rhythm or helps someone hear needs to work well with the human body. But just as the study has taken on new life in other formats, so can human factors inform another key medical area: healthcare packaging.
Healthcare Packaging Defined by Human Factors
The ultimate goal of human factors applied to a product is to ensure that it’s safe and easy to use in the real world. It’s a good guideline for any product, but especially when we’re talking about medical device packaging or healthcare packaging in general. In fact, it was made a regulatory requirement by the FDA in 1990 for healthcare.
Human factors sets out to study and answer three distinct questions at the outset:
- Who is the user?
- What are they trying to do?
- What is the environment of use?
HealthcarePackaging.com frames some of the scenarios for how these questions might be answered. This line of questioning is known as contextual inquiry. It reveals the key points needed to determine packaging requirements. For example, a hearing aid will need different medical packaging than a set of surgical instruments. Human factors studies, and contextual inquiries, are best conducted with actual users and customers…AKA outside of your boardroom and employee pool. It’s impossible for those close to a product to have an actual consumer mindset. And chances are that the intended use of a product will vary from how it’s actually used.
Integrating the Findings
The study detailed in the article linked above focused on finding ways to make sure the packaging reduces stress for users and simplifies things. In their study, they timed things like how long it took users to open the custom package. They also created graphics based on their findings, like the actual environment where the product is used, and how it fits in, as well as storyboards detailing how the task completion played out for various test subjects.
Armed with this research, organizations can start to refine their healthcare packaging model. Find ways to reduce complexity and increase understanding for how users should actually be using the product.
The bottom line? You might think you know how customers engage with healthcare packaging, but you have no idea.