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Posts Tagged ‘facebook’

6 Ideas to Engage Customers in your Small Business

Friday, January 6th, 2012

Working for a small business can have its challenges when it comes to engaging customers with you and the business. However, when customers do become engaged with your small business the benefits are very valuable.

Use Facebook to Show them some Love
Engage with your customers via social media such as Facebook! Facebook is an excellent social platform to recognize a customer. Many people are on Facebook and they will appreciate the public recognition that you give them.

Put Money in their Pockets
Connect your customers to businesses you think will benefit them or that could use them. There is no greater compliment than referring somebody to their business. Your customers will appreciate that you want to help them.

Call them
By keeping in contact with your clients, you are continually developing a working as well as a personal relationship with them. A one-on-one phone call is engaging and can very beneficial to you and your company.

Use YouTube
YouTube is an easy and inexpensive way to create a fun and engaging experience between you and your customers. Upload videos of you and your team doing creative things such as featuring the services of your company.

Make Yourself Accessible
Make sure that you are accessible to your clients. People like to know that they can get a hold of you whenever they may need you whether it be by phone or email. Clients do not want to feel as though they are taking to somebody they can never get a hold of.

Spotlight Customers
Give your customers the recognition they deserve. If your customer sees that you have taken time to mention them in a blog post or on your webpage they will appreciate that you have taken time to speak about them and what is happening with their company. It will also make them feel more engaged with you and the company.

Tags:customers, facebook, small business, Social Media, youtube
Posted in Marketing, Social Media | No Comments »

B2B Companies Embrace Social Media in 2011

Wednesday, December 28th, 2011

In 2011, the use of social media platforms for business-to-business companies became more important in the marketing mix than it has in previous years. For many B2B companies, social media can seem to be a daunting endeavor, but with knowledge of how to enter the world of social media, social media can bring success. In this past year, many B2B companies have started to engage in social media sites such as Twitter, Facebook, and LinkedIn and have found that these sites are generating success for their companies.

“Leveraging social media for branding and awareness-building can help humanize B2B companies, establish them as thought leaders, and offer new touchpoints for connecting with customers and prospects,” said Kimberly Maul, eMarketer writer/analyst and author of the new report, “B2B Social Media: A Growing Focus for Marketers.”

Knowing which social media sites to use and which ones will bring more success for your company can be understood by knowing who you want to reach via social media. Social networking site, LinkedIn, is used more as a professional networking site for B2B companies and is seen as a way to generate more effective leads and other sites Twitter and Facebook are Facebook, Twitter and YouTube, are helping B2B firms reach customers in new ways. In a web survey conducted by iTracks, survey respondents often site Linked In as the top social media site for B2B marketers while putting Facebok and Twitter above as the business minded social network. According to Sagefrog Marketing Group, by the summer of 2011, 58% of US B2B marketers that were engaging in social media used LinkedIn, compared to 50% for Facebook and 43% for Twitter.

There is no doubt that social media is an effective tool for any B2B company and that the use and understanding of social networking sites will remain important for B2B companies in their marketing mix in 2012.

Source: eMarketer.com

Tags:B2B Marketing, facebook, linkedin, Marketing, networking, Social Media, social networking, Twitter
Posted in Marketing, Social Media | No Comments »

Where People are Looking on your Facebook Brand Page

Monday, December 19th, 2011

On Facebook, many brands experiment with having an eye-catching profile picture in order to draw more traffic to their website and gain a bigger following. In order to track where people are drawn to when first connecting to a Facebook brand page, social media news and tips website, Mashable, worked with EyeTrackShop to get results. The webcam eye study found that the participants in the study almost always looked at the brand’s wall first; about four times longer than anything else on the page.

The image below shows where attention was held the longest when first looking at the Facebook brand page.

The study further explains other observations they found:

Content matters. Facebook brand page visitors almost always saw the wall first, and spent more time looking at it than any other element on the page.
The exception: Scantily-clad women. Victoria Secret’s page was the only one in which people looked at the profile photo — a busty woman in a brassiere — before they noticed the Facebook wall. When they did move on to the wall, they spent about 25% less time looking at it than they did other brands’ walls.
Profile photos can be the difference between seeing and not seeing a brand. Most brand pages’ profile photos didn’t get a lot of attention. Only 57% of visitors to Coca-Cola’s page, for instance, even saw the bottle of Coke that occupies this prime piece of real estate. Generally, profile photos with faces in them got the most attention. An exception to this rule was Skittles, which had an image of a bag of Skittles in the profile photo spot that 90% of visitors saw.
Photos on the wall get attention. The Facebook wall with the most images at the time of the test, PlayStation, was also the one that people spent the most time looking at. On average, viewers stayed on the wall for 4.88 seconds. No other page element on any brand’s page held attention for longer than four seconds.

Tags:branding, facebook, facebook profile, Mashable
Posted in Social Media | No Comments »

B2B Marketers Still Uncertain About Social Media

Wednesday, November 16th, 2011

According to research from Accenture, almost two-thirds of B2B marketing executives view social media as an important marketing channel. However, only 7% felt that they were leveraging social media very heavily while 9% were not using social media at all. Business-to-business marketers have been acknowledging the value of social media yet have been slower to adopt social media strategies compared to business-to-consumer marketers.

Another study that compares B2B and B2C social media involvement showed that 12% of B2B companies are not using social media compared to 2% of B2C companies. B2B marketers say that technology, tools, metrics, and collaboration could be useful to strengthen their social media programs. Uncertainty of social media is definitely a factor in holding back B2B marketers in getting serious with social media. The fact that it is still a relatively young marketing channel has B2B marketers taking the wait-and-see approach.

It boils down to the age old sales and marketing question, “How much has it contributed to our bottom line?” Like many other marketing efforts, the number is tricky to quantify with social media. Thus, marketers are apprehensive in putting too much time and effort into social media at this time.

Get social with Sunrise Packaging:
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Tags:B2B, B2C, facebook, Marketing, Social Media, social networks, Twitter
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Top 10 Facebook Pages Worldwide

Monday, October 10th, 2011

Have you ever wondered which brands are most popular on Facebook? Famecount has a list the shows the most “liked” brands on Facebook worldwide. The keyword is “Like” here. Facebook “Likes” are supposed to have less value in the future as Facebook just launched a new metric called “Talking about”. Pages with a high “Talking about” rating are the ones with the most compelling content because the metric will measure user-initiated activity related to a page. Activities include wall postings, “Likes”, commenting, and sharing a page. Marketers have to focus on coming up with compelling content in order to get users to interact more with their pages to score higher “Talking about” ratings. So while it’s good for a brand to have a lot of “Likes”, it’s better to get consumers “Talking about” them.

Top 10 “Liked” Brands on Facebook:
1. Coca-Cola- 34,563,347
2. Starbucks- 25,490,292
3. Oreo- 23,117,266
4. Red Bull- 22,447,819
5. Converse All-Star- 20,795,216
6. Converse- 20,169,668
7. Skittles- 19,359,111
8. Playstation- 17,448,382
9. Pringles- 15,631,111
10. Victoria’s Secret- 15,365,940

Tags:brands, coca-cola, consumers, facebook, Marketing, Pringles, Starbucks
Posted in Custom Packaging Products, Marketing, Social Media | No Comments »

Google+ Vs. Facebook: Feature-By-Feature

Monday, July 11th, 2011

Recently Google launched its new social network, Google+, in hopes of delivering a huge blow to the Facebook empire. My first thought was this: I don’t want to invest the time in diving into Google+ when Facebook suits my online social needs perfectly well. My plan was to wait until I witnessed a large amount of my friends migrating over to Google+. Within a few days, I was noticing many of them were far too curious and invites were flooding my Gmail. So what else could I do but check it out myself. Here’s a little info on the features of both:

FEEDS

The feeds in Facebook and Google+ are very similar in that they both allow users to post text, links, photos, and videos. Facebook’s feed has “Top News” as well as the “Most Recent” posts which are visible to whoever your “friends” are. Google+ has a “Circles” friend organizational tool where posts can be shared with as few or as many people as you like. However, its criticism is that it is much like a populated Twitter feed.

FRIENDING

Google+ works different than Facebook in “Friending”. Adding contact in Facebook is a two-way street where users must accept you as friends in order for you to connect. Google+ allows any users to follow you while you can follow anybody as well without having to accept friend requests. This is a huge difference between the two making Google+ more like Twitter than Facebook. The “Circles” feature in Google+ allows users to put all of their contacts into groups and if desired, be able to communicate with particular groups without all of their friends seeing a particular post. That’s a very handy tool.

Google+ users can also create profiles using any name they’d like, far different from Facebook’s real-name only policy. This could potentially make it difficult to find people you’re looking for.

NOTIFICATIONS

Notifications in Facebook and Google+ are pretty identical. Both tell you when someone comments on your post, tags you in a photo, or wants to be your friend. The only difference is that Google+ shows all notifications beneath the same tab where Facebook has a tab for messages, friend requests, and other activity.

BUTTONS

The buttons for Facebook and Google+ are very similar where users can click the buttons to show approval of particular content. Facebook however, also has sharing capabilities where a user’s “Likes” show up in their feed. Google+ doesn’t do this.

PHOTOS

Facebook has turned into the largest photo sharing site on the web making it simple to upload, share, and tag photos. The Google+ functionality is very nice as well and differs from Facebook because users can edit their photos easily. Editing features including rotate, crop, adding colors, and effects. The editing can be done in the photo album itself by clicking an “Actions” tab. Also, in Google+, comments appear to the right of the photos rather than the bottom like Facebook so you don’t have to keep scrolling up and down.

VIDEO

Video functionality is something that Google+ could offer that Facebook couldn’t. That is until Facebook announced last Wednesday their merger with Skype. A very good move by Facebook to quickly answer to the only clear cut advantage that Google+ would have. With that said, Google+ does have the edge in video. Facebook’s Skye video doesn’t have group-chat functionality where Google+ features “Hangouts” where you can video chat up to 10 people at once.

PRIVACY

Facebook has been heavy criticized in their privacy efforts especially in recent years. Setting your profile so your thoughts and actions are not viewed by the entire world is very difficult. In an effort to capitalize on this blunder, Google+ goes out of its way to make privacy controls a prominent feature. The privacy policy itself is much easier to read. It should be of note that Google+ doesn’t allow for a completely private profile. Facebook allows users to adjust their privacy settings themselves (though most users do not have a great understanding of them) and Google+ has placed privacy at the core of the social network.

So what is the future of the two social networks? It’s hard to foresee Google+ taking over in the short term as a lot of Facebook users, including myself, have invested a lot of time in building networks, pages, photo albums, etc. In the long term it will be interesting to see if Google+ will turn into the new hip place to be on the web and if Facebook will fade away like Myspace. My guess is no but a lot can change in a couple of years.

Tags:facebook, friends, google, photos, Social Media, social networking, Twitter
Posted in Marketing, Social Media | No Comments »

The Social Side of Gaming

Friday, June 17th, 2011

If you haven’t heard of Angry Birds or Farmville, you have been living under a rock. These are just two of the many games that have transformed the trend of social gaming. Social gaming is playing games as a way of social interaction, via social networks like Facebook. Gaming is not only for the stereotyped teens, now moms, business execs, and retirees are reshaping the demographics of who a gamer is. The two top activities people do online is social networking and gaming, so its no wonder social gaming has become so popular.

Social gaming is not only keeping users entertained, it is also helping companies market and advertise their brands. Marketers use social gaming to reach a wide variety of people. It also gives them the opportunity to target specific groups of people by uncovering their preferences, habits, and acquaintances via social networks. This is where targeted advertising comes into play. Companies are leveraging their brands to create experiences that exist within the games to encourage engagement and interaction. For example, you can get a pair of Nike tennis shoes for your Avatar. The idea is to incorporate businesses and brands into the gaming network instead of overloading users with ads. By integrating brands into games, users will have the chance to interact with the brand instead of being attacked by numerous ad campaigns.

Social gaming enables an interaction to take place. This is the first step in attracting users to a brand, product, or service. By integrating brands into a game, it allows users to have fun with the brand and get to know it. If a user’s avatar wears Nike shoes, the user may be more inclined to buy a pair of Nike shoes for themselves.

Tags:ads, advertising, brands, business, demographics, engagment, facebook, gaming, gaming network, integration, interaction, marketers, Marketing, social gaming, social interaction, social networks, targeting
Posted in Marketing, Social Media | No Comments »

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